Text 5280 to 765-523-4622 to Quick Apply for this MIS Helpdesk Technician opportunity!

Your dedication, our commitment

If you are a passionate, dedicated professional that wants to make a difference in our patients’ lives, then please consider the following open position:

Meridian Health Services is currently seeking an MIS Helpdesk Technician to provide training and assistance to the users of Information Systems & equipment. This position will work in a team environment to ensure all Meridian Health Services employees receive timely support on all information system problems including PC's, printers, network equipment, and phones.

Travel of up to 15% may be required; candidate must have reliable transportation, valid driver's license & proof of auto insurance.

Key Responsibilities:

• Answer support calls that come through the helpdesk phones and provide initial support on those calls.
• Enter and assign work orders to the job tracking database.
• Routinely review open jobs to ensure staff are receiving the support they need on those jobs.
• Maintain records and logs for all helpdesk requests.
• Provide training on all company software applications.
• Coordinate new employee orientation trainings with the Human Resources department.
• Develop support and training tools that will increase system usability.
• Develop end-user documentation and routinely update that documentation when needed.
• Help maintain and develop information systems policy and procedure
• Create user accounts, make updates, and process terminations for all information systems.
• Communicate effectively, both orally and in written form, with the Information Systems Director, other Information Systems team members, and other employees.
• Actively participate in team meetings providing input and suggestions.
• Work with vendors for quotes and ordering when directed by Information Systems Director
• Help maintain company cell phones and billings.
• Help maintain company pagers and billings.
• Other duties as assigned

We are seeking candidates with the following qualifications:

• A qualified candidate must possess a high school diploma or equivalent
• Two (2) to three (3) years related experience required.
• Must be proficient with Microsoft Office Suite & Microsoft Windows.
• Bachelor's Degree preferred but not required.

Meridian Health Services provides the following benefits:

• Health, dental, vision plans
• Voluntary benefits, including critical illness, short term disability, etc.
• 401k with company contribution
• Generous PTO plan
• Wellness plan
• Paid Holidays
• Life balance oriented organization

Drug screen, TB test, extensive background check, and fingerprinting are required of all Meridian employees. Meridian Health Services recommends that all individuals who join Meridian have a flu shot and Covid vaccination to further protect our staff and the patients we serve. We also adhere to Covid-related protocol including wearing masks, social distancing, and sanitizing.

Meridian Health Services is an Equal Opportunity Employer (M/F/D/V) and also participates in E-Verify.